Privacy Notice
Six Physio Privacy Notice
At Six Physio, we’re committed to protecting and respecting your privacy. This Policy tells you how we use personal information collected on our website and in our clinics. We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes.
Who we are
We are Six Physio Limited, we are experts in physiotherapy and have been providing physiotherapy services to our patients since 1996.
Our Head office is Carnac House, Cams Hall Estate, Fareham, Hampshire, England, PO16 8UZ.
We are registered with the Information Commissioner’s Office and our registration number is ZA046336.
We are part of the Ascenti Group
How do we collect information from you?
We obtain information about you when you use our website, for example, when you contact us about our services and when you register as a patient or attend a class at any of our Six Physio Clinics.
What type of information is collected from you?
The personal information we collect includes your name, address, email address, IP address, and information regarding what pages are accessed and how you’ve interacted with the site. If you make a payment online your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions. If you are a patient or attend a class we will need to collect additional information such as your medical history.
How is your information used & the lawful basis for processing.
- To provide and fulfil Services between yourself and Six Physio, and that of your insurance provider. Lawful Basis = Contract
- Supporting you through your treatment journey. Lawful Basis = Contract
- Decision making by the healthcare professional involved in your treatment. Lawful Basis = Contract
- Quality, supervision, audit and training purpose. Lawful Basis = Legitimate Interest
- To comply with other legal, professional or regulatory obligations. Lawful Basis = Legal Obligation
- To refer you onto a Consultant, where you have given your consent. Lawful basis = Vital Interest
- To notify you about changes to our Service. Lawful Basis = Legitimate Interest
- To respond to enquiries and complaints provide customer support. Lawful Basis = Legitimate Interest
- To gather analysis or valuable information so that we can improve our Service. Lawful Basis = Legitimate Interest
- To monitor the usage of our Service. Lawful Basis = Legitimate Interest
- To detect, prevent and address technical issues. Lawful Basis = Legitimate Interest
- To provide you with news, special offers and general information about other services we offer that are similar to those that you have already purchased or enquired about, unless you have opted not to receive such information. Lawful Basis = Consent
As a provider of healthcare services and assessments, our clinicians are under a legal requirement to document your treatment. These treatment notes will necessarily include data about your health. Further to the legal grounds for processing above we will process health data on the basis: That it is necessary for medical diagnosis and the provision of health care services.
When providing healthcare services such as physiotherapy or other musculoskeletal treatments we have a professional obligation to supervise and audit the quality of the treatment provided by our healthcare professionals, where we process patient health data for these purposes the further legal ground for doing this is ensuring high standards of quality and safety of health care.
How long will your data be kept for?
How long we retain your data for will vary from matter to matter but will be determined in accordance will the following criteria:
- The length of time necessary to complete our contract with you;
- Any time limits for establishing or defending legal claims or responding to complaints/incidents;
- Any period necessary to comply with our legal obligations under EU/UK law; and,
- Any periods for retention that is recommended by regulators or professional bodies.
Where Six provide healthcare services we have legal and regulatory obligations for records to be kept for a minimum period of time. We will typically keep your data processed in connection with these services for a period of 10 years, after which time it will be destroyed, if it is no longer required for the lawful purposes for which it was obtained.
What rights do you have over your data?
You have the following rights over your data:
- Request access to your personal information (commonly known as a ‘data subject access request’). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
- Request rectification of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
- Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing.
- Object to processing of your personal information where we are relying on a legitimate interest and there is something about your situation which makes you want to object to processing on this ground.
- Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you.
- You can withdraw your consent for processing your data at any time. Where the processing of your personal data relies on the consent lawful basis you can withdraw your consent.
If you would like to use any of your rights please contact us at support@sixphysio.com
Who will your data be shared with?
We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.
Six Physio is part of the Asenti Group and your data may be shared with any members of our Group where they are providing Ascenti with management reporting, finance or other services. The Group consists of Six Physio and Ascenti.
Our auditors.
Your insurers, where you instruct us or they are the instructing party.
Six Physio has a debt recovery process in place whereby we appoint a third party to act on our behalf: only relevant information will be shared pertaining to your appointment dates and outstanding amount. We will also share your contact details so they are able to get in touch with you.
Will you transfer my data outside the UK or EEA?
Six Physio will not typically transfer any of your data outside of the UK or EEA.
If we do have occasions to transfer your data outside of the UK or EEA to countries not deemed by the ICO to provide an adequate level of personal information protection, the transfer will be based on safeguards that allow us to conduct the transfer in accordance with the data protection legislation, such as the specific contractual clauses approved by the ICO (or European Commission as relevant) providing adequate protection of personal information, and conducting transfer impact assessments to identify and additional safeguards required.
How can you update your information?
Use of ‘cookies’
Like many other websites, the Six Physio website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. This helps us to improve our website and deliver a better more personalised service.
It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies off may result in a loss of functionality when using our website.
What to do if you have a complaint.
Six Physio always tries to meet the highest standards when collecting and using personal information and we welcome feedback about this privacy notice or any other data protection issues or concerns. Please in the first instance contact our Data Protection Officer at support@sixphysio.com with any feedback, comments, concerns, or complaints. Our Data Protection Officer is the DPO Centre Limited.
If you want to make a complaint about the way we have processed your personal information, you can contact the Information Commissioner’s Office in their capacity as the statutory body which oversees data protection law in the UK– www.ico.org.uk/concerns.
Intellectual Property
Use of Six Physio Limited Content
You may retrieve and display content from this web site, print individual pages on paper and store such pages in electronic form on your mobile telephone for your personal, non-commercial use. Except as expressly set out above, you may not reproduce, modify or in any way commercially exploit any of the content.
Any use of this website’s content not specifically permitted above is prohibited. Requests for permission for other uses may be sent to Six Physio Limited, Studio 6, 115 Harwood Rd, London SW6 4QL
Governing Body
All our Physios are registered with the Health & Care Professions Council.
Registered Company Details
Six Physio Ltd is a limited company registered in England and Wales. Reg No. 06293080
Registered Office: Carnac House, Cams Hall Estate, Fareham, Hampshire PO16 8UZ
